1. Repair Services – No Refund Policy
Due to the nature of technical services, fees for diagnostics and repairs are non-refundable once the service has been completed and the device returned to the customer. We do our best to ensure all repairs are tested and verified.
Exceptions:
- If the same issue recurs within the warranty period, we will re-evaluate the device and attempt a re-repair at no additional charge (see Section 4 for warranty terms).
- If we are unable to repair your device, you may be eligible for a partial refund or store credit (minus diagnostics/labor fees).
2. Product Sales – Return & Refund Policy
We may sell accessories (chargers, cases, screen protectors), refurbished devices, or parts.
a. New Accessories
- Return Period: 14 days from date of purchase
- Conditions: Must be unopened, unused, and in original packaging
- Non-returnable: Items showing signs of use, missing packaging, or damage
b. Used/Refurbished Devices
- Return Period: 3 days from purchase
- Restocking Fee: A 10–25% fee may apply if the item is returned in working condition
- Condition: Device must be in the same condition as sold, with no signs of misuse
3. Hygiene & Health Concerns
For hygiene reasons, the following cannot be returned or refunded:
- In-ear headphones or earbuds
- Screen protectors once applied
- Items exposed to bodily fluids or other biohazards
- Devices returned in unsanitary or hazardous condition
We reserve the right to refuse service or returns based on health or hygiene concerns to protect our staff.
4. Repair Warranty
All repairs (unless stated otherwise) come with a 90-day limited warranty on parts and labor, covering:
- Recurrence of the same issue
- Defective replacement parts
Warranty Excludes:
- Water damage
- Accidental drops or impact
- Tampering or repairs done by third parties
- Software issues after hardware repairs
- Battery performance degradation due to age
5. Customer Responsibility
Customers are responsible for:
- Backing up their data. We are not liable for data loss.
- Notifying us of all issues before or during repair
- Picking up their device within 60 days. Unclaimed devices may be recycled or stored with fees.
6. Refund Process
If a refund is approved:
- It will be processed to the original payment method within 7–10 business days
- Cash purchases will be refunded in-store
- Refunds for card payments may take 5–7 working days to reflect
- Must provide the proof of purchase
7. Contact Us
For any concerns, please contact us.